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© Nature Imprint

FAQ

Where are you located? Are Nature Imprint products made in Canada?

Our studio is located in Montreal, Quebec, Canada. All works available on our site are made right here in Quebec. 

How long will it take for my order to arrive?

 

All orders are shipped from Montreal, Quebec, Canada. There is a 3 business day lead time for handling all orders. Domestic orders shipping via Canada Post arrive in 3-5 business days from posting.

International orders generally arrive 2-4 weeks from the date the order was placed and customs fees may be assessed.

All shipping is processed through Canada Post, unless other arrangements are made prior to purchase. Expedited delivery is possible in some cases. Please contact us prior to purchase if you need to receive your order by a specific date, we will do our best to work with all deadlines.

 

I live in Montreal. Can I come pick up my order at your studio to avoid shipping fees?

 

We offer local pickup within Montreal, QC. You can just choose the "Pick up at Senthé" shipping option when completing your purchase. Then you'll be able to go pick up your purchase at the Senthé tea house and go center (6547 St-Hubert st).

Are your products food safe and lead free?

Yes! All items listed in the shop are food safe and lead free. All of the glazes are handmade in our studio and tested for durability, strength and leaching. Our gold luster is lead free and certified by the manufacturer for food safety. Additionally, we don't use harmful or controversial materials such as barium or lithium. We are committed to keeping our finished glazes, as well as the raw materials within our studio safe for our customers and our team throughout the making process.

Do you work with magazines?

 

Definitely! If you've emailed about a magazine project or feature, we will be in touch shortly to discuss details.

Where do you ship?

 

We ship to Canada and the USA. Shipping rates are preloaded in the shop for easy checkout.  It is possible for us to ship worldwide; you can easily request a shipping quote by providing us your shipping address by email.

Are there additional fees for International orders?

There can be, and this will depend upon your country's custom policies. Please review your country's local importing fees and taxes to avoid any surprises. Buyer is responsible for all customs fees.

Will my order ship safely to me?


Yes. All orders are carefully packaged to ensure safe transit. We use only 100% post-consumer cardboard and paper for our shipping to ensure that everything is secure and easily recyclable.  If you encounter issues with your shipment please contact us immediately.

 

What is your refund and return policy?

We really want you to be happy with your Nature Imprint pieces. As such, we offer a 15 day return policy if you are not completely satisfied with your products. This offer excludes all shipping charges, which we unfortunately cannot refund. In addition, we are not responsible for shipping charges for returning merchandise to our studio.

 

In case of breakage occurred in shipping, please contact us immediately. We will resend your order, provided you have sent us a photo of the item and it’s packaging within 3 days of receiving the damaged item. We will do our best to resend your order as soon as possible.

Can I place a private custom order?

 

Yes you can, but there is never any guarantee we can take on a custom order. We will consider your order on a case by case basis, depending on the difficulty of the project and time constraints.

Can I place a wholesale order?


Wholesale orders are considered on a case by case basis. We want to be able to reach our customers in various parts of Canada and as such we value our relationships with our stockists. We evaluate each stockist, to make sure their values sync up with ours and that they aren't too close to another stockist we might already work with. If you would like to carry our products in your store, click here.


I'm a blogger, may I use your images on my site?

 

Absolutely! Thank you for asking. Please be sure to properly credit and include links in your post. 

 

Are my Nature Imprint pieces food, microwave or dishwasher safe?

 

Yes! All of the above. Except for pieces with gold luster, which are not suitable for the microwave and dishwasher. It is important to treat each item with care, but porcelain is a lot more durable than its reputation may suggest. Each piece is fired in a kiln that reaches temperatures up to 2,232 degrees Fahrenheit (1222 °C). Experiencing those extreme temperatures is exactly what makes the porcelain strong and suited for daily use.

 

Are products with gold luster dishwasher safe and can I put them in the microwave?

 

No, the gold luster is applied on finished pieces and then fired a 3rd time at a lower temperature. As a result, the luster is fused on top of the glaze. It is recommended to avoid using the dishwasher as the luster may fade over repeated cycles in the dishwasher. As for the microwave, the gold luster contains 22k gold which is a metal. Metal does not go in the microwave, you risk breaking your microwave and setting it on fire. Gold luster is food safe.

The bottom of my piece has stained with repeated usage. Is it normal? How can I fix it?

Because of our manufacturing process, the bottom of our pieces is unglazed. Please note that the unglazed surfaces, though water and stain resistant, are not stain proof. It is important to clean food (especially red and yellow pigment food and baked foods) from these surfaces immediately in order to keep the surfaces blemish free. Warm water mixed with baking soda is a great, lightly abrasive cleaner for the unglazed surfaces. Simply use a scrub or bristle brush to clean with the mixture to remove light stains.