SHIPPING & RETURNS
We ship your order within 3 business days of purchase.
This service usually takes 3 to 7 business days to arrive at the destination within Canada. Transit time may be longer to remote addresses.
All order are shipped directly to the shipping address the customer provides (we cannot ship to PO boxes at this time). We are not responsible for any mistake made by the customer when entering their address.
We offer local pickup at our studio. You can just use choose the "Pick up at the studio" shipping option when completing your purchase. Then you'll be able to go pick up your purchase at our Montreal studio.
FREE SHIPPING ON QUALIFYING ORDERS
The Free Parcel Shipping offer applies to natureimprint.ca orders to shipping addresses in Canada only.
To qualify for free shipping, your order must total $100 or more before any taxes, fees or shipping charges are added.
Free shipping will not apply if any purchase of an eligible item is cancelled, resulting in a total purchase of less than $100.
The Free Shipping offer is subject to change without notice.
RETURN & EXCHANGE POLICY
We really want you to be happy with your Nature Imprint pieces. As such, we offer a 15 day return policy.
This offer excludes all shipping charges, which we cannot refund.
In case of breakage occurred in shipping, please contact us immediately. We will send you your order again, provided you've sent us a picture of the item and it's packaging within 3 days of receiving the item. We will do our best to resend your order as soon as possible.